Returns & Refunds

Last updated: 8 September 2026

We want your Bajolek pieces to feel right from the first ride. This policy is in addition to your rights under the Australian Consumer Law and any other rights that cannot lawfully be excluded.

Change of mind or size

Contact us within 30 days of delivery at bajolek.family@gmail.com. Include your order number, the item and whether you would prefer a refund or size exchange.

Eligible garments must be unworn except for a careful indoor try-on, unwashed, unaltered and returned with all original tags attached. Please do not ride, train or wash in a garment you may return.

You are responsible for change-of-mind return postage. Use a tracked service and wait for our return instructions before sending anything. For an eligible Australian size exchange, we will cover standard delivery of the first replacement item to you. Further exchanges and international exchanges are handled as a return and new order. Original delivery charges are not refunded for change-of-mind returns.

Pre-orders

You may cancel an unfulfilled pre-order for a full refund at any time before it enters dispatch. If an estimated dispatch date changes materially, we will contact you and offer the choice to keep waiting or cancel the affected item for a refund.

Sets and packages

For a voluntary return of part of a discounted set, the refund is based on the amount attributed to the returned item after the package discount. Faulty items in a set are handled independently under your statutory rights.

Faulty, damaged or incorrect items

Consumer guarantees are not limited to 30 days. If an item is faulty, unsafe, damaged on arrival, incorrect or does not match its description, contact us with your order number and details of the issue. We may ask for photographs and may need to assess the garment.

For a major problem, you may choose a refund or replacement. For a minor problem, we will provide an appropriate remedy within a reasonable time. Where required by law, we will reimburse reasonable return costs. Original packaging and tags are not required for a consumer-guarantee claim, but proof of purchase may be requested.

Refund timing

Once an eligible return is received and assessed, we aim to process the refund within five business days. Refunds are sent to the original payment method. Your bank or payment provider may take additional time to make the funds available.

Start every return by emailing bajolek.family@gmail.com. We will provide the correct return instructions and destination. Please do not send a return without authorisation.